Free About 1 hr0 learners Rev. 2026-10-11 0

Why does a quarrel over a parking space so often turn into a fight about respect? This course starts from the idea that conflict is normal and that what matters is how people handle it. You will learn to tell a position from the interest underneath it, to spot the moment a dispute starts to escalate, and to know your walk-away option before you sit down to bargain.

Along the way come mediators, apologies that work, Quaker-style consensus, and the slow work of rebuilding trust after violence. Each lesson ends with a worked case you can try on your own disagreements.

Levels

  1. 1 1. What Conflict Is and Why It Is Normal 5-question quiz
  2. 2 2. Conflict Styles and Escalation 5-question quiz
  3. 3 3. Principled Negotiation 5-question quiz
  4. 4 4. Negotiation in Practice 5-question quiz
  5. 5 5. Mediation 5-question quiz
  6. 6 6. Difficult Conversations and Emotions 5-question quiz
  7. 7 7. Group and Community Conflict 5-question quiz
  8. 8 8. Peacebuilding and Practice 5-question quiz

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